Politically charged, non-merit based culture - Anonymous employee Docusign Employee Review

1.0
May 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Brand name - Long-lasting first-mover advantage

Cons

- Lack of meaningful product innovation - Only competitive expert in the company left recently; no Go to Market strategy to combat increasingly competitive market, product commoditization, and pricing pressures - Skills and output don’t matter - Recognition is reserved for individuals not teams - Merit is overlooked; quantity of work is celebrated, not quality; extra projects to stand out are viewed as either “not part of your job” if they don’t benefit your team and your team only OR if they benefit your team only, “not enough to make a difference, do more” - Hiring processes are weak; undeserving/incompetent candidates acquire roles that they shouldn’t - Middle-management is incompetent; micro-management, favoritism, emotional decision-making, lack of professionalism, over-promising, under-delivering, and credit-stealing are rampant - NO room to grow or learn more; if you voluntarily work with another team to learn more, your manager will question your intent - high employee turnover in multiple departments due to employee dissatisfaction and unhappiness - mentorship outside of your direct manager is looked down upon; managers are highly territorial, self-driven, and rarely focused on the company’s best interest Most emotionally-draining work experience I’ve ever had in my life.

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Docusign Response
8y
Well, this review was certainly disheartening to read and not reflective of my experience. I'd really encourage you to sit down with your HR Business Partner depending on your team -- Michael Erisman, Olga Kibler, Juliette Aguilera, Maria Dillon, etc. Feel free also to ping Joan Burke, our CHRO. What you describe is not even close to the employee experience we are shooting to deliver.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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