Great leadership, common purpose, interesting work, awesome coworkers - Senior Customer Success Manager Docusign Employee Review

5.0
Sep 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Starting with the executive team and on down through the relatively flat management ranks, everyone I've worked with has been extremely talented, but humble and hard working too. Executives frequently join customer calls when asked, and give their time and effort to their teams. Our CEO Dan leads by example in many ways. This quote describes his style: 'Where there is humility, there is more success, and lasting success.' – Patrick Lencioni DocuSign really does care about their employees. I'm continually surprised by their generosity, whether it's giving a surprise extra day off, or giving remote workers a significant extra expense fund to equip their home offices during the pandemic. Compensation is fair, bonus plans are excellent if you work hard, and benefits are better than I've ever had at prior companies. My manager built an amazing team and we have a real sense of common purpose, camaraderie, and willingness to help each other be successful. DocuSign clearly demonstrates that happy employees lead to happy customers, which results in happy shareholders. I'm thrilled to be part of DocuSign!

Cons

None that I can think of

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Docusign Response
5y
Thanks.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1mo
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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