No Middle ground here... some amazing people and some absolutely horrendous roll over anyone to get theirs type of folk. - Worked In Sales and Marketing Docusign Employee Review

2.0
Aug 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Energy everywhere, best marketers in the SaaS space, opportunity abounds as the market is just learning how to leverage the DocuSign platform, amazing software engineers building the product. Some (but few) amazing people working here.

Cons

Absolutely NO long term plan. SLT won't go on record for anything beyond the end of the quarter, product is not being built to support the Enterprise Customers which is where the value of the company is derived. Can't figure out how to do business outside of Financial Services, Wealth Mgt., and Insurance with the exception of a Telecommunications company here or there. The Company has wasted Millions hiring and firing sales teams that were amazing talent evangelizing a market that is still yet to see the value this platform brings. Surprisingly there's an old school premised base ERP method / approach to the whole business which is about as ironic as you can imagine. You won't find more expensive benefit package for a family and no 401k match.

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Docusign Response
10y
Thank you for sharing your thoughts. Our management team is quite accessible and have we opened all sorts of new communications channels over the last year to flush out any ideas of how we can improve including monthly global leadership calls and quarterly All Company updates as well a our Need More Cowbell Chatter board. So your comment "they wouldn't listen anyway" is not one that resonates with me or that I find to be true. However, I respect that you might have a different experience and wish you well in your next endeavor.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
6d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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