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      Dunkin'

      Part of Inspire Brands

      Engaged Employer

      Dunkin' reviews

      Very unorganized - Customer Service Representative Dunkin' Employee Review

      2.0
      Aug 12, 2013
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good hours. I normally work 6AM-2PM If there's an excess of donuts, we can take them home. Close to home.

      Cons

      Too many slackers get away with being slackers. Paid holidays ONLY if you work the holiday. Rules change daily. No one gets trained properly, so orders aren't handled consistant.

      Explore other reviews about Dunkin'

      5.0
      Jun 18, 2026
      Senior project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are like family here

      Cons

      We need more flexibility with WFH

      3.0
      Jun 28, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tips can be great in the morning, and the free coffee makes for a great pick me up.

      Cons

      Management can sometimes brush off issues when they're brought up directly, and there seems to be a severe disconnect between what the owners/franchisees want in the store and what management actually allows to happen, which can cause rifts on shift.

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