disorganized managment - lack of communication - Customer Service Representative (CSR) Remote Dupray Employee Review

2.0
Apr 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Great office - Great co-workers - awesome gym inside the office. You can learn a lot here and they give you an opportunity to learn.

Cons

Goodwill runs out very quickly here. They will tell you "water under the bridge" if you make a mistake, but then record every little error you've ever made. high workload (expect to work hours of unpaid overtime per week - without any recognition) High turnover (this is not by accident, or because of bad luck, its 100% because of lack of good management) fundamental improvement is needed, in communications between management and the customer service team.

Explore other reviews about Dupray

5.0
Mar 25, 2020
Recommend
CEO approval
Business Outlook

Pros

- Small company. This means that there is a cool family atmosphere and you get to learn a lot about how a small business operates. You are involved in much more than is usual for a CSR. - Hard work is recognized. The owners call it a meritocracy and in my experience this is true. The more effort you put in, the more you get back. - Owners spend a lot of time there, so the place is really nice (good coffee). If you enjoy a challenge and getting recognition for meeting it, work here. I would have stayed there but I had a personal project to pursue. Only good experiences!

Cons

Sometimes it can feel a little like the wild west. I personally saw this as a good thing, as you are actually responsible for your work and don't have people baby-sitting you. Your performance depends on you and you have all the tools to succeed.

1
5.0
May 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours if needed; Clear vision and development from upper management; Fun and energetic people to work with; Great insurance packages; GYM in the office; Nice products and great design team with huge potential; Wonderful methodology used for daily work managing; Super nice management team and recognize team members work with actual action!

Cons

Not much for this, open communication will help to smooth things out.

1
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