Unemployment Contested - Anonymous employee ETS Employee Review

1.0
May 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It used to be a wonderful place to work with amazing people who had a shared mission.

Cons

Leadership without strategy has led to reckless decision-making driven solely by the pursuit of massive bonuses. In their quest for profits, they’ve allowed hundreds of employees to leave, shifted work overseas, and now, they’ve reached a new low—contesting unemployment benefits for staff who took the 'strongly encouraged' severance package. Months after their departure, these former employees, already receiving payments, are now being targeted. This is beyond unacceptable.

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ETS Response
11mo
ETS provides all the information necessary to ensure a thorough and accurate review of employee claims for unemployment benefits. The ultimate decision regarding entitlement to benefits is not made by ETS; rather, it is determined by the state’s unemployment agency. Likewise, the state unemployment agency's decision to obligate a former employee to repay unemployment benefits, following the approval and disbursement of such benefits, is made by the state agency, not ETS. ETS remains committed to providing complete information related to the circumstances surrounding the employee's separation, including separation pursuant to the VSP. If you have specific queries related to your claim, please contact RESCenter@ets.org.

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5.0
Aug 12, 2025
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Intelligent, caring, hardworking, professional co-workers

Cons

I'm told they have greatly changed since, new CEO

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1.0
May 22, 2026
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CEO approval
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Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

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