Sep 4, 2024
Enhance Media Response
1yIt’s difficult to reply professionally to a personal review but it’s important to learn what we can.
The idea either I as MD or the leadership team or the line managers don’t care is so far off the mark it’s strange. We’ve got one of the best cultures I’ve ever worked in. We support each other like no other business I’ve come across. We’re not perfect - but this one is simply not accurate.
The idea that people who learn are “spat out” doesn’t make sense - the more someone knows, the more we do to retain them - doing anything else would just be silly. I wish you had been specific, or had talked to me, because if we can do more, we will. We’ve got an incredibly clever team and we want to look after everyone. (BTW Our attrition rate is less than a third of the industry average so we must doing something well but we're always open to improving).
As for “don’t earn too much” or other points - we operate on a meritocracy so this comment might refer to someone not being able to deliver the quality at the level they are paid. Even then we would support, train and assist - and only then would we manage someone out of the business. We won’t pay for low quality. That’s true and is only fair on everyone else.
There’s a lot we can improve on and we’ll always try to do so. We've got incredible processes (everyone who joins says so) but we only micromanage when performance is poor. We also welcome genuine critique of the business and we do internal meetings all the time (and with everyone) to try to improve and ensure people are listened to.
We’ve managed people out of the business who have under performed or if we changed strategy. That’s part of life but we try to do so with respect and professionalism.
We welcome constructive criticisms of Enhance and we’re not perfect. It's hard to be more specific because your review is anonymous but if you email me directly I’ll listen and genuinely do what we can to learn from everything you say. You can also talk to our office manager. Any valid points - we honestly want to learn from them. We mean that.
We wish you well with your future career.