Pros
Eventually people can go on the road
Eventually there is development opportunities
The training is paid
Cons
In the 2 years I have worked for the trust I have witnessed roughly 40 call handlers lose their jobs, mostly for unfair reasons.
The trust uses agency contracts for the majority of its recruitment, which essentially means if a manager does not like an employee they will simply ‘refer them back to the agency’ without warning.
I do find this very unfair - agency staff are expected to commit 100%, work Christmas, and apply for annual leave in the same way trust employed staff would.
The job is very stressful and this doesn’t do well for supporting staff turnover or morale, is a very old fashioned way of working.
Extremely high pressure