Pros
The role provides valuable experience in workforce development, compliance, documentation, and customer service.
Cons
The biggest challenge was the culture and management environment.
The office often felt cliquey, and it could be difficult for new hires to feel welcomed or included. Rather than embracing new ideas or different approaches, there was often a "this is how we've always done it" mentality.
Ironically, some of the same employees who openly complained about the company, management, policies, and day-to-day operations were often the least receptive to change or process improvements. This created an environment where negativity became normalized but solutions were harder to implement.
Training and quality expectations were another major frustration. Expectations changed frequently, but training and communication did not always keep pace. Employees could receive different guidance depending on who reviewed their work, making it difficult to know which standard was actually correct. It often felt like employees were expected to figure things out on their own while still being held accountable for mistakes.
Turnover was extremely high during my time with the company. Coverage responsibilities were frequently redistributed among remaining staff, often without corresponding adjustments to workload expectations. This created an environment where employees were expected to continuously adapt to staffing shortages while maintaining the same performance standards.