Layoffs & Extra Work - Customer Experience Advisor Evolve Employee Review

remote, great culture and team, great benefits, enjoy the role

Lot's of changes, concerned we are doing too much, too fast

My co-workers and managers were some of the most talented, knowledgeable people I have ever worked with. The pay was pretty good.

There are too many to name, honestly. Read through all of the negative reviews and understand that they are all accurate descriptions of what it is like to work for Evolve. Upper management has created an extremely toxic and stressful workplace environment. As I stated previously, there are too many cons to list them all but these will give you an idea: micromanagement, mulitple shift bids per year, constant changes in SOPs and metrics, fear of losing your job at any time (multiple RIFs, downsizing and consistent firings of multiple people at once), metrics that are very difficult to reach, back-to-back calls from angry guests and owners and not enough time given to resolve issues, not enough staff to handle the workload, no clear path to growth opportunities, and the list goes on. I am a positive person who can handle stressful, escalated situations in high performance positions. However, this company's culture of constant change and upheaval, that they dress up as high performing and obsessed with customers, creates a whole new level of stress and workplace dissatisfaction. As someone else mentioned in another review, they are actually asking people to come here and leave a good review to try and balance all the negative reviews that have been left. When they say on their own career site that it is not for everyone, believe them.