Believe the bad reviews! - Account Executive Exclaimer Employee Review

2.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

- The people are great, really friendly and always available to help. - Sales enablement put on great training. - Hybrid model.

Cons

- The company is, without doubt, heading in the wrong direction, senior leadership & managers have 0 accountability with it all falling on the AE's. They have no idea what direction the employees think the companies going in. - Huge performance plan culture, if you don't hit 80% of your target you get put on a PIP. - UK market has completely dried up, big focus is on the US, leaving everyone in the UK waiting for the day they get served a PIP. - Set up for failure with unachievable 'allbound' targets. - The senior leadership team do not listen or ask their employee's what the issues are. - Toxic culture of constant moaning and a general unhappy place to be while the entire company is underperforming. - Targets are unachievable, even reps who have been here for long periods are no longer hitting targets now inbounds have dried up. Absolutely 0 chance of anyone hitting target while doing 'allbound'. Yet Senior leadership will not revise targets. - Clear favouritism amongst managers, giving leads to their favoured reps. - Inbound leads have dried up which has forced the company to make all reps do outbound. They hired an outbound team who are consistently underperforming with all of them having their probations extended. - Managers have their own little cliques and often sit together chatting rather than helping their teams. - There is more care for KPI's then there is actual revenue, constant need to hit call numbers regardless how busy you are with demo's and deal progression.

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Exclaimer Response
1y
We appreciate your feedback and take it seriously. At Exclaimer, we aim to foster a positive, equitable, and high-performing work environment, and your concerns highlight areas where we can improve. While we may not align with every point raised, we value constructive criticism and are committed to listening and learning. Leadership accountability and employee support remain top priorities as part of our People First initiative, and we continuously evaluate our processes to ensure that goals and expectations are both fair and achievable. Performance plans are designed to aid professional growth, and we are working to enhance how they are developed, communicated, and implemented. Also, to allay one of your concerns: we are a global company, and while we do have a focus on growing our US sales, we are still equally committed to all our markets, including the UK where were are headquartered and have the vast majority of our employees - we see tremendous opportunity here and in our other markets outside of the US. For any employee who feels unheard or unsupported, we encourage open communication, so we can collaboratively address concerns and create effective solutions; I would welcome a 1:1 discussion to discuss your concerns in more depth – if you are open to doing so, please reach out so we can schedule it. -Rob (CEO)

Explore other reviews about Exclaimer

5.0
Feb 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My experience with the company has been very positive overall. I initially worked with the company for some months before becoming a permanent member, which gave me a great perspective on the culture, and that positive experience ultimately reinforced my decision to join full-time. I feel genuinely supported by my manager, my close team, and the wider leadership team. Hard work, proactiveness, and going the extra mile are recognized, and potential doesn’t go unnoticed. There are plenty of opportunities to showcase your skills and share your own perspective, which makes the work both engaging and empowering. The benefits and perks are good, and many initiatives are thoughtfully designed to be inclusive. In the tech space especially, shifting priorities and moving pieces are to be expected. It’s a fast-paced environment, but if you stay adaptable and continue to add value through strong performance, there’s real opportunity for growth and impact. I also appreciate the clear 'you said, we did' approach. Employee feedback is taken seriously, and action is often visible.

Cons

As with any large organization, there are areas that could always be improved. No company is perfect, but it’s not the challenges that define a company, it’s how it responds. What stands out here is the speed, ownership, and intention behind fixing things and moving forward.

1
1.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

None that meaningfully outweighed the damage caused by leadership and culture. Any initial positives—friendly onboarding, attractive messaging, or surface-level perks—quickly disappeared once the reality of the environment became clear.

Cons

This was the worst company I have ever worked for. At first, the people seemed great and the company presented itself as having a strong culture and clear values. Over time, repeated leadership changes, broken promises, and a lack of consistent direction made it clear that the culture was more branding than reality. Management was disorganized and often ineffective. Expectations shifted without communication, commitments were made and quietly abandoned, and decisions frequently felt misaligned with the values the company claimed to stand for. The environment itself felt deeply unhealthy. I observed behavior that crossed professional and ethical boundaries and normalized conduct that would not be acceptable in a healthy workplace. There was a culture of excess and poor judgment that filtered down into how people were treated and how business was conducted. It created instability, distrust, and emotional exhaustion. What began as a role I was excited about became a place with no sense of future or growth. It ultimately did not align with my values or the kind of organization I ever want to be part of. Management was disorganized and often ineffective. Expectations shifted without communication, commitments were made and quietly abandoned, and decisions frequently felt misaligned with the values the company claimed to stand for. I witnessed behavior that felt unethical and demoralizing, which created an environment of instability and distrust. What began as a role I was excited about became a place with no sense of future or growth. It ultimately did not align with my values or the kind of organization I want to be part of.

7
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Exclaimer Response
3mo
Thank you for taking the time to share this feedback. I am genuinely sorry to read how negative your experience was at Exclaimer, and I take seriously the concerns you have raised around leadership, culture, and trust. Even when feedback is difficult to read, it matters because it helps us reflect on where we have fallen short and where we must do better. It is clear from your comments that the environment you experienced did not align with the values or standards we aim to uphold. When direction is unclear, commitments are not followed through, or leadership actions do not align with stated values, it can create frustration and disappointment. How people feel at work matters deeply, and when that breaks down, we need to understand why and address it. We remain focused on strengthening leadership accountability, reinforcing expectations, and ensuring our values show up in everyday decisions and behaviours. Culture is defined by what people experience over time, and that continues to be a core area of focus. I know this response will not undo the impact of your experience, but I do want you to know your feedback is heard and taken seriously. If you are open to it, I would welcome a confidential conversation to better understand your perspective and ensure those insights help inform how we continue to improve. I wish you well in what comes next. — Rob [CEO]
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