Not great, need lots of improvement - Customer Success Agent Ferryscanner Employee Review

2.0
Jun 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Young people to work with, if something unexpected comes up you can easily ask for some time off work.

Cons

No work/life balance, extra time is not paid, salary is low, no raise policy. If you are hired with a higher salary then others, then you need to wait until other employees reach your salary!! Been informed that no raise will be given even to new agents because company gave a raise last year! Favouritism at its best here! Older agents get to do whatever they want and treat new agents as if they are managers, although they have no authority. No-one seems to care. Complaint several times with no change

avatar
Ferryscanner Response
2y
Thank you for sharing details about your time at Ferryscanner. We are very sorry to hear about these negative aspects of your experience, and we are serious about righting these wrongs. It's important to us that everyone at the company always feels heard and seen!

Explore other reviews about Ferryscanner

1.0
Nov 21, 2025
Recommend
CEO approval
Business Outlook

Pros

team that tries to stay supportive where possible. You may gain exposure to how legacy systems are duct-taped together at scale, if that’s a learning goal.

Cons

The tech stack is severely outdated, and engineering is held back by a lack of documentation, weak tooling, and an aversion to meaningful modernization. Career development is effectively nonexistent — no structured reviews, no technical mentoring, and promotions appear arbitrary or tied to internal cliques. Salaries are below market, and raises are rare or handled through opaque processes, if at all. Management shifts direction unpredictably. Engineers are often left responding to sudden changes without context, which disrupts project continuity. Internal politics can outweigh merit. Authority often comes from tenure or favoritism rather than skill or role — and engineers may find decisions dictated by non-technical voices. Work–life balance is fragile. While not always explicit, the pressure to respond, stay late, or absorb poor planning decisions without pushback contributes to long-term fatigue. Layoffs and fast firings — even of long-time staff — are known internally and create a sense of uncertainty that makes it hard to trust the environment.

3
1.0
Oct 30, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ido not see any positives.

Cons

1) Low salaries 2) Very ancient framework of app 3) Insufficient management (all of them non-tech people) 4) The company hiring people unnecessarily and in a year or less firing them in less than a day!!! It is a big red flag. Easy cases when they fired employees who worked more than 5 years! For that it was not a reason just strategy and policy of the company to find new cheap slaves. Highly do not recommend especially because of management politics. 0 - growth prospectives and stability. Management with such actions keeps the rest of people in a sort of fear. Highly do not recommend, especially because of management internal politics. The people inside just gossiping after about the fired people and understand that this is wrong which gives even more toxicity.

5
See reviews by: Helpful|Rating|Date|All