Pros
Dedicated staff, good benefits You will look wistfully back at former bosses you thought were terrible. Lol
Cons
Its true Calabria left mid 2021. Weak and oppressive senior management; senior leadership permits it by not addressing the issues brought up by staff Some of the support offices are great, but others appear chaotic and disorganized with no clear direction. You will be regularly interrupted by a steady sales job stream of surveys, assessments, bench marking, indicators, integrations, optimizations - that are anything but. It's exhausting. (but do agree to the 'assist' or you'll be accused of the unthinkable.) It's an eerie combination of superficial expertise in the subject, navel-gazing and self promotion/attention seeking. They will take an office mandate or methods and processes that were designed to be user friendly and understandable by the program staff, and 'improve and update' them into a morass of puffed-up jargon, incomprehensible 'frameworks' and 'tools'. Perfect!