Started off great ended in extreme disappointment - Senior Customer Success Manager Findhelp Employee Review

1.0
Feb 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Customers: I had incredible customers who made the company better. Your peers are awesome to work with.

Cons

Culture: The culture has plummeted over the last year. Leaderships make poor decisions and communicated poorly. The CEO lied to all employees for months around fiancees of the company and can no longer be trusted. They make poor financial decisions and do not have competitive pay, PTO or health care benefits. They are so busy trying to silence employees voices through union busting practices, lay-off and threats that employees are aggressively leaving or are very unhappy.

avatar
Findhelp Response
3y
To accomplish a social mission through business, you must survive and exist as a business. Our organization is committed to reaching profitability this year - most people believe this is a good thing as it allows us to achieve our social mission, without being dependent on outside sources for capital. Last fall we simply began to speak about the importance of meeting this goal more often. For those reading, if you want to work for a company that crashes and burns off of the backs of investor capital, this is not your place. This does not constitute lying or poor financial decisions. Quite the opposite really - it means we are transparent about the fact that we want to be a different kind of technology company. One that is not dependent on outside forces for success. Some may find that liberating. Some may find that scary and that's OK too - there are other great organizations to join and we wish you nothing but the best.

Explore other reviews about Findhelp

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The experience here has been way beyond just work. The team genuinely focuses on learning, growth, and creating an environment where interns and co-ops feel supported and valued. What stood out the most was how much trust and exposure we got to the actual product. Every day felt like exponential learning, not just completing tasks. The mentorship, collaboration, and positive culture made it easy to ask questions, improve fast, and enjoy the process. The benefits and support for employees are honestly amazing too, especially the focus on health and well-being. Experiences like this really shape the way you think about engineering, teamwork, and your future career. Grateful to be part of such an incredible environment.

Cons

Can depend on person i see nothing.

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutely fantastic culture and team. Company maintained a flat, collaborative structure despite its size with brilliant people cooperating beautifully to serve everyday people.

Cons

You don't get your hand held or have a tour guide. You will need to dive in and figure it out for yourself. But the team culture is welcoming and collaborative, so if you're willing to tolerate some initial dizziness around how things work, you'll find good people you're thrilled to work with.

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