Lacked Training, Support and Communication from Management - Sales Representative First Alarm Security Services Employee Review

Lack of support from management and difficult to communicate. During the onboarding process, the commission structure was explained incorrectly and incorrect expectations were set. When given my review, managers critiques were based on incorrect information and guidance for success wasn't tailored. Instead, management advised sales reps in a vague manner, failing to set realistic goals that applied to sales reps on an individualistic level. When terminated unexpectedly, the company refused to pay commission on "closed" projects. I was informed that the reason for this can be found in the Commission Sales Policy, which was never provided to me when hired. At the time of my release, my total sales were in line with other sales reps, however, I was told that I was being terminated due to not reaching my quota. The cost of labor and equipment was often significantly higher compared to other companies. The length of time between a customer requesting to speak to a sales rep was often 2-3 days until the sales rep received the lead. This caused frustration in both the customer and sales rep, and the initial conversation often started off on the wrong foot. The proposal process took longer than expected, so by the time the customer received it they've already heard back from the competitor. Lack of training set up the sales reps for failure, and were made to learn on their own time.