Product Support Specialist - Anonymous employee First Focus Employee Review

Good exposure to different clients and technologies. Team generally supportive and approachable. Training materials available if you ask. Flexible work from home options depending on role. Reasonable structure for junior progression.

Workload can get heavy with little notice. Communication between departments often lacking. Pay growth slower than industry average. Too much focus on ticket metrics. Limited recognition for high performers.

None of note to be honest

Executive is afraid of the CEO. So much so, they capitulate every time there is an idea that’s not his. I’ve never engaged an organisation that talks so strongly to their method/culture (have a manual about how much they care), and not actually live it. Long term executive group who have been beaten down to the point that they serve very little function other than a go between the CEO and the staff. CEO approach is about control and demeaning others. So much so, that anyone with a behaviour that’s not his (robotic, impersonal and lacking empathy) is ousted. If you value relationships and connection with the people you work with, then you’re pushed down or gaslighted for being yourself. Was disappointed by the way the exec talked about the staff, as if they weren’t anything but a resource to achieve their next commercial gate. Read, make as much money as possible for themselves. If you’re a professional in the sector, who has the right values, then avoid this company.