From good, to bad, to the worst. - Anonymous employee First Leap Employee Review

1.0
Jul 15, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Once a pleasant place to work. A good springboard to kick off a career in China.

Cons

- Condescending and useless training, that takes precedent over class preparation, costs time and achieves about as much as re-taking first grade math would. - Teachers are compelled to offer their opinions and advice in order to maximise their salary, then ignored when they do. - Racist HQ and management, that will not offer employment to anybody who is not white, outside of large cities wherein they have no choice. - First Leap make cringeworthy decisions regarding the handling of foreign teachers, and cannot accept criticism. - Zero communication skills, demanding extra work be completed with 10 minutes notice if you're lucky. - Incapable of properly organising visas, leaving teachers in compromised positions such as being detained by police and/or deported. (ahem) - Often demand that extra work be completed outside of the contact hours, and failing to pay wages for extra hours worked. - Offer high salaries, then do everything in their imagination to dock that salary to as low as possible. To the point, may I add, that if they are questioned about the missing money, they'll return it without much of a fight. They seem to be hoping that foreigners won't notice. Which brings me to: - the fact that they seem to think foreign teachers are the dumbest creatures ever to walk the earth. Mocking us in Chinese when they think we do not understand, lying to us about things we already knew to be true, and generally being as misleading and dishonest as possible. This has of course lead to many foreign teachers packing up and leaving, making life for those who stay even more miserable. - Provide substandard accommodation, often small and lacking in basic living facilities like hot water, mattresses and proper ventilation. In the case that rodents or any other infestation is found, First Leap suggest that the foreign teacher use sprays and traps for the next year. I could go on... What I will say, is that there are better companies out there, and life in China is a real experience that is not to be missed. Here's hoping you find any one of the awesome places out there, and give them a try.

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First Leap Response
8y
Thank you for your review. From your description, I am making the assumption that you were a franchise teacher, as corporate cities will not provide accomodation (instead will provide a housing allowance). With this in mind, First Leap can only apologise for your experience. The franchise structure means that many centres can be varied in the effectiveness of management. As a company we strive to improve, but can only do so with feedback from teachers about their experiences. Many issues you have listed could have been resolved if they were raised to the correct person. In most cases, this is the International Department Manager, or the Franchise International Teacher Supervisor and Manager. For visa, the visa team should always be contacted. All the contact information will be provided in the handbook and upon request from the International Department Manager or myself. Substandard accomodation is not acceptable, likewise any form of inappropriate/unprofessional communication will not be tolerated. Had this been raised to the department, we would have done everything we could to help improve your experience. For prospective candiates for First Leap, please note that the company has a clear policy that will not allow for racial discrimination. You may experience some racism while you are in China, particularly in smaller cities where foreigners are few and far between but there is no institutionalised racism in the company. Managers will try to support and protect employees from any racism through talking with parents, staff and students if there are any problems. Likewise, any reasons for deduction in pay is listed clearly in the handbook, provided at the point of recruitment and available to every employee. The handbook also details a grievance procedure if there has been any issue with payment. If you have any concerns about this review, please ask your recruiter for further information, and a list of teachers you can contact in a variety of cities for their experience.

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