Jul 15, 2017
Anonymous employee
First Leap Response
8yThank you for your review.
From your description, I am making the assumption that you were a franchise teacher, as corporate cities will not provide accomodation (instead will provide a housing allowance). With this in mind, First Leap can only apologise for your experience. The franchise structure means that many centres can be varied in the effectiveness of management. As a company we strive to improve, but can only do so with feedback from teachers about their experiences.
Many issues you have listed could have been resolved if they were raised to the correct person. In most cases, this is the International Department Manager, or the Franchise International Teacher Supervisor and Manager. For visa, the visa team should always be contacted. All the contact information will be provided in the handbook and upon request from the International Department Manager or myself.
Substandard accomodation is not acceptable, likewise any form of inappropriate/unprofessional communication will not be tolerated. Had this been raised to the department, we would have done everything we could to help improve your experience.
For prospective candiates for First Leap, please note that the company has a clear policy that will not allow for racial discrimination. You may experience some racism while you are in China, particularly in smaller cities where foreigners are few and far between but there is no institutionalised racism in the company. Managers will try to support and protect employees from any racism through talking with parents, staff and students if there are any problems.
Likewise, any reasons for deduction in pay is listed clearly in the handbook, provided at the point of recruitment and available to every employee. The handbook also details a grievance procedure if there has been any issue with payment.
If you have any concerns about this review, please ask your recruiter for further information, and a list of teachers you can contact in a variety of cities for their experience.