Pros
I had a very positive experience working at FirstCom Academy Singapore as a Learner Engagement Executive. The role allowed me to develop strong communication and relationship-building skills through post-sales inquiries, learner support services, and ongoing rapport building with learners. The environment was supportive and collaborative, and I appreciated how the team valued learner satisfaction and long-term engagement. This role helped me grow professionally, especially in customer service, stakeholder management, and understanding learners’ needs. Overall, it was a rewarding experience that strengthened both my interpersonal and problem-solving skills.
Cons
As with many fast-paced service roles, there can be periods of high workload, especially during peak enrollment or follow-up periods. However, this also helped me improve my time management and prioritization skills.