Pros
The people you closely work there and not the management. That's the only thing positive there.
Cons
My experience with FirstCom Academy has been nothing short of a nightmare. The company is built on exploiting people—both its customers and employees—and they don’t even try to hide it. For customers, especially the elderly and persons with disabilities, the sales team is trained to use unethical tactics. They make promises about “upskilling” and jobs that never actually exist. They say you can withdraw anytime if you’re unhappy, but they conveniently leave out the part where you have to pay fees to do so. It’s heartbreaking to see vulnerable people manipulated just so the company can drain money from government funding. For employees, it’s even worse. They set impossible KPIs and dangle fake incentives to push you harder. They also make you do things completely outside your job scope without additional pay—like asking customer service staff to create marketing videos. And if you don’t comply? Good luck. They’ll either change your role entirely or force you out with no notice. It’s as if they think employees are disposable. And now, after the government suspended their funding, almost everyone in the company has been retrenched—except for upper management, of course. The people actually doing the work, like trainers and customer service staff, were kicked out, while upper management pats themselves on the back, claiming they’re the “backbone” of the company. This company is rotten to the core. It’s run by a CEO who only cares about squeezing every last dollar from customers, employees, and the government. I wouldn’t wish this experience on anyone. I hope they never get back up from this because they don’t deserve to.