Pros
The work itself is interesting and you are able to work with a lot of autonomy. Program Managers are empowered to develop strong relationships with their clients and make business decisions accordingly. Colleagues and coworkers are friendly, and do their best to help each other out (but in reality don’t have much time to do so since everyone is over-worked).
Cons
There are so many problems with this company it is hard to know where to start. The culture fostered by upper management is one of competitiveness: everyone is always slammed and claiming how busy you are seems to be a badge of honor. Another reviewer painted this in a different light – describing it as a “go-getter” environment where a “self-starter” is valued, with fast-paced time-lines and strong focus on client delivery. This would be fine if people were given the back-office systems, resources, and supports to be set up for success, but this is simply NOT the case. They do not have the support structure in place with their processes, technology, or people to properly address spikes in business demand. Then - cries for help under an overwhelming work load are met with doubt, questioning, and comparisons to other colleagues who aren't complaining. Upper management use intimidation and bullying tactics. I frequently witnessed condescension and public belittling of my coworkers when little mistakes were made or even simple questions asked on a team call. From a technology perspective: their back-office accounting systems are not integrated with their main application, so processes are very manual and rife with errors, causing lots of grief and reporting is a nightmare. Systems frequently crash, and the IT-support team is overworked and constantly behind in closing tickets. The main application is also very archaic and super finicky, making it difficult to address the constant issues and concerns from the client. People wise - I concur with the comments of other reviewers around majority of staff being burnt out, and significant turn-over piling on work to existing staff. Unrealistic expectations and tons of overtime is needed just to get the day-to-day work done and meet the SLA’s expected by clients. “Work-life-balance” is lip-service only. They SAY the right things, but in practice it is clear this is not a place where over-working their staff is seen as a negative. For example: the first concern over too much OT being worked was only expressed as worry around the client catching wind that the program was under-staffed, not over well-being of the employee. Unless you thrive in a corporate culture of competitiveness, enjoy being constantly questioned and doubted by your manager regarding work load, are thrilled working 10,11,12 or more hour days, and revel in dealing with constant system glitches and work-load pressure, Flextrack will not be a good fit for you. Also, pay is low for the amount of revenue and responsibility being shouldered, and their vacation and benefits are only very basic. They do not have any kind of RRSP matching.