A company and culture focused on the people... employees and customers - Finance Forward Financing Employee Review

5.0
Aug 28, 2020
Recommend
CEO approval
Business Outlook

Pros

* The company is super-focused on promoting a positive work environment for its people... one where employees are engaged, passionate and striving to develop their careers. Not always easy to do at a fast-growing, dynamic company, but Leadership works very hard to achieve this * Customer experience is top of mind for all employees... especially during these tough times, the company has really demonstrated its commitment to its SMBs through top-notch custom service and support * Employees at all levels genuinely seem excited to go to work, and are constantly looking for ways to be innovative in their roles and responsibilities... people take pride in their work

Cons

* Like any fast growing company in a dynamic industry (especially during these times), goals and priorities may have to shift and adjust. For many, this can come across as exciting... but for others, it can perhaps be overwhelming. That being said, the company does a good job of communicating the "why" behind decisions and is very transparent in articulating its decisions.

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Forward Financing Response
5y
Thank you for taking the time to share your thoughts! We're thrilled to hear that you find that our environment encourages employees to be engaged, passionate, and are able to develop their careers at Forward Financing. We understand where you're coming from in terms of how things move quickly at Forward, but appreciate you sharing that the leadership team's transparency helps to explain the reasoning behind the decisions. Thank you, People and Culture

Explore other reviews about Forward Financing

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Top-Tier Compensation & Resources: The company pays very well and genuinely invests in its employees by providing excellent resources to help us succeed. Incredible Culture & Team: My coworkers and team members are amazing, hardworking, and deeply dedicated. There is a strong sense of camaraderie, and we do truly meaningful work together every day. Fantastic Remote Environment: The remote work setup is seamless and highly effective, making it a wonderful place to work from anywhere. Rewarding Leadership: As a manager, it is incredibly fulfilling to support my team, solve problems for our customers, and cross the finish line on major tasks. I feel genuinely lucky to be a part of this organization.

Cons

Learning Curve & Operational Complexity: The environment is very fast-paced, and the product itself is highly complex. It takes a significant amount of time to learn the ins and outs, which naturally makes managing the operations space a bit challenging. Heavy Manual Workload: There are a lot of manual reviews required, which can lead to an increased workload for managers. Growing Pains: Right now, there is a lot of reliance on "tribal knowledge" and navigating gray areas. As the company continues to expand, leadership will need to prioritize building more standardized, scalable processes to ease the operational burden.

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Forward Financing Response
2d
Thank you for taking the time to share such a thoughtful review! It is wonderful to hear you feel so supported through our compensation and the resources we provide. Crossing the finish line on major tasks and solving tough customer problems is only possible when we truly work together as a team, so I am glad you get to experience that camaraderie every day. We also love that the remote environment is working so well for you. That’s exactly why we bring the whole company together twice a year for our Forward Palooza events, in addition to individual team offsites throughout the year, keeping those team bonds strong while enjoying the flexibility of working from anywhere. We really appreciate your candid notes on our operational growing pains. Learning a complex product is tough, and relying on informal knowledge or heavy manual reviews adds a lot to your plate. Documenting those gray areas and building scalable processes is a major priority for us as we continue to grow, and your feedback helps highlight exactly where we need to focus our efforts. Thank you for believing in our vision and for being such a wonderful part of the Forward team.
5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company to work for. The team is incredibly supportive, and everyone is always willing to help and answer questions. The collaborative environment makes it easy to learn, grow, and feel valued as an employee. I truly appreciate the positive culture and the encouragement I receive from my colleagues and leadership.

Cons

None at this time. I am really enjoying my experience working here and look forward to continuing to grow with the company.

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Forward Financing Response
2d
Thank you for taking a moment to share your experience with us! It is wonderful to hear that you feel so supported by your coworkers and leadership. Creating an environment where people feel comfortable asking questions and learning from one another is exactly the kind of culture we strive for. We are so glad your experience has been overwhelmingly positive so far. If you ever do spot areas where we can improve, please do not hesitate to share - we always welcome the feedback. We also appreciate your advice on continuing to invest in our team as we expand. Taking care of the people behind our work is incredibly important to us and remains a top priority. Thank you for being such a great part of the team. We are excited to see you continue to grow with Forward!
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