Another tale of a good company going south - Anonymous employee Forward Financing Employee Review

Thank you for sharing your thoughts and experiences with us as a former employee. We agree; Forward is made up of an exceptional group of people. We're glad to hear you valued the people you worked with during your time with us. We are dedicated to continuously investing in our technology. We have multiple teams and initiatives focused on enhancing our technological capabilities, we strive for innovation and advancement. Furthermore, as highlighted in your review, we recently welcomed a new Chief Technology Officer specifically tasked with driving growth and overseeing our technology advancement. At Forward, we strive to offer opportunities for growth and advancement for our employees. Through our Internal Mobility program, employees are encouraged to explore internal job opportunities as they arise and apply for a new role if it’s of interest to them and better aligns with their career aspirations. While individuals may transition into new roles with varying levels of experience, we are dedicated to providing the support and resources necessary for their success. This is supported by our deliberate and strategic approach to goal-setting. We regularly communicate company performance and check in on our objectives to ensure they are putting us on a path to achieve our goals. As it relates to layoffs, we conducted one reduction in force in March of 2023. While it was a very difficult decision, it was necessary to right-size our business and maintain our ability to serve our customers. Since that time, we have not conducted any further reductions in force. Separately, as our business matures, we may have to reorganize functions to better set the company up for success. At times, this can result in a shift in roles. This is not something we take lightly, and we recognize that valued team members could be affected. We strive to maintain a balance between caring for our people and propelling our organization forward on the path we've set. Finally, regarding your concerns about the geographical placment of our staff, we want to assure you that our priority is to support all members of our team, regardless of location. Since Forward's inception, we have been headquartered in Boston and have maintained a robust subsidiary in the Dominican Republic, which is very different than outsourcing. At Forward, we are one team and are committed to creating a positive and inclusive work environment where every employee has the opportunity to thrive and contribute to our collective success.