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      Fragomen

      Engaged Employer

      Fragomen reviews

      Overworked with poor management - Technical Support Analyst Fragomen Employee Review

      3.0
      Jan 27, 2022
      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is nice, legal professionals usually are nice when troubleshooting issues, pay is good,

      Cons

      No skill development, management doesn't understand workflow and don't seem to care about low morale. Employees quit constantly due to the lack of changes, should probably have more people due to # of tickets but replacements not hired for people who leave every two weeks.

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      5.0
      Jun 26, 2026
      Senior business immigration analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good teams and support group that help each other.

      Cons

      Lots of corporate interference in every day work sometimes good sometimes bad.

      2.0
      Jun 25, 2026
      Business immigration analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent overtime pay. I also had a decent training/onboarding experience, but this was not the norm.

      Cons

      Exploitative, 80+ hour work weeks, 2am messages from attorneys, burn-out model for paralegals and associates (scoop them up after BA or JD and overwork them until they quit), misrepresent case load during interview by 50% of total, low ceiling for non-attorney career advancement. Have an exit plan.

      1
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