Pros
1.Job is fairly simple and straightforward. (Not something which requires a lot of skill. 2.Pay is fair, not great but alright. 3. Free snacks
Cons
1. Management has no clue as to how to run/setup a BPO operation. processes are not streamlined, and often cause confusion. Processes tend to vary from one legal professional to the other, which goes on to show the managements inexperience in conducting a business such as this and worse, the lack of research. It shouldn't be too difficult given that the head count within the department is relatively small. 2. Individuals in Senior management have also on multiple occasions, acted and behaved in an unprofessional manner (i.e. swearing, cursing out employees, and bragging about terminating ex-employees) creating a hostile work environment. 3. Management & the HR department also constantly display a lack of empathy and unprofessionalism. Email announcements are made vaguely, ambiguously , and they are never on time. 4. Career progression here is pretty much inexistant as in AUS only Migration agents and legal practitioners are allowed to provide immigration assistance. The individuals working in the AUS practice outside of AUS have very limited career progression here. To sum things up, its pretty much a dead end job.