Pros
The brand has strong customer recognition and attracts creative employees. Many store-level teams work extremely hard to deliver a positive experience despite internal challenges.
Cons
There is a pattern of favoritism within leadership that appears tied to personal identity alignment rather than performance or results. In practice, certain employees received increased visibility, protection, and advancement opportunities, while others were held to stricter standards for similar behavior or outcomes. Over time, it became apparent that favoritism disproportionately benefited employees who aligned socially and culturally with leadership, including sexual orientation. This created an uneven workplace experience where accountability and opportunity were not applied consistently. Raising concerns about inequity felt risky, as feedback was often dismissed or reframed rather than addressed. This contributed to a culture where some employees felt unsupported or marginalized despite strong performance.