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FrontLine Service

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Poverty Pimps - Anonymous employee FrontLine Service Employee Review

1.0
Mar 2, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent health insurance, generous time off, employee union, making a significant difference helping people who’ve been marginalized and oppressed.

Cons

Like others have said. Initially, everyone appeared to be friendly. The comprehensive new employee training is impressive. However, after 90 days, productivity must be 50% - 4 hours each day meeting clients and billing insurance. The rumor is FL is making up for limited operations during the pandemic. They do not pay nonmanagement employees more than $15 an hour unless they work in mobile crisis. Several employees have left in the last six months and said their supervisors placed them on probationary plans for not achieving 50% productivity. The 50% productivity mandate is unrealistic and unsustainable. It’s a crappy feeling working for an employer where you feel like you are continually under the bar and your job is on the line. Director-level executive(s) are non-transparent, misleading, and dishonest, so make sure you get everything they say to you in writing. The worst aspect of Frontline is the continual revolving door. Frontline has a turnover rate of 30%, yet it’s my impression that FrontLine expects employees to leave. Perhaps the executives don’t care about clients lacking consistent treatment because of employee turnover.

Explore other reviews about FrontLine Service

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

FrontLine has a strong foundation and a clear sense of purpose. The organization values feedback and encourages employees to share ideas and contribute to positive change. The work is meaningful, and there is a genuine effort to continue improving and moving forward as an organization.

Cons

As growth continues, some processes and communication are still evolving. Change can take time, and consistency across teams remains an area of focus, though there is ongoing effort to improve.

3.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO and benefits are good

Cons

Workload is high volume at times

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