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Thank you for sharing your experience—we take your feedback very seriously, and we sincerely apologize for the challenges you faced during your time with FullSpeed Automotive. What you’ve described falls far short of the respectful, fair, and supportive workplace we strive to provide, and we are deeply sorry for the impact this had on you. We have a zero-tolerance policy for discrimination, harassment, or retaliation of any kind, and it’s unacceptable that your concerns were not properly addressed. We are reviewing our reporting processes, including our anonymous HR voicemail system, to ensure all employees feel safe and heard. If you’re willing, we’d like to learn more about your experience to take appropriate action—please contact [HR email/phone]. We recognize that the demands placed on center managers, including long hours and inadequate compensation, are unsustainable. We’re actively reevaluating scheduling, bonus structures, and leadership accountability to better support our teams. No employee should ever feel targeted or disrespected. We’re committed to investigating these allegations thoroughly and holding leaders accountable at every level. Your feedback has been escalated to senior leadership, and we’re reinforcing training on our policies to prevent future issues.
We appreciate your years of dedication and regret that we failed to provide the positive experience you deserved. If there’s more you’d like to share, we’re here to listen. Thank you for holding us to a higher standard—we’re determined to improve.