Worst place I have ever worked in my life - Customer Service Representative (CSR) GXO Logistics Employee Review

1.0
Jul 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing. There were zero redeeming qualities about this job.

Cons

- Horrific management team - "If you don't like it, there's the door" was said in morning meetings more times than I can count. - Ugly, nasty little break room, never cleaned properly - Penalized for 1 minute late clock ins - No HR support whatsoever - The "Lead" CSR and the other CSR who have the longest tenure are completely unbearable. - Micromanagement to the Nth degree - Depressing atmosphere - Dangerous work - No budget for basic purchase requests - Ignorance of fundamental WH safety like wearing/providing safety-toed boots - Nepotism - Bullying

Explore other reviews about GXO Logistics

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, myself and my team are all paid really well for the area we are in. Our compensation team reviews often for relevance.

Cons

Work life balance can be hard during structural changes, bit settles down pretty quickly.

1.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The company is growing and I enjoyed the work I did and the ability to be a primary force and help for the employees under me without a lot of micromanaging

Cons

Hypocritical policies of upper management, expecting us to accept "extreme ownership" at our level but not accepting themselves as failures if something went wrong, expecting us to learn and follow management classes but not abiding by the same principles. and removing bonuses to save cash by implementing a "new" polices where only a handful of Popular managers get recognized and receive bonuses. no movement upwards, I put in hundreds of job requests, to avoid being laid off, in areas that I qualified and showed skill sets and not even offered an interview to verify my qualifications and to keep me with GXO, taking their University classes that are to help you advance or move departments to be told I didn't have 1 year experience so classes meant nothing, apparently I made to much and was too old so better to remove the old higher paid employees for younger lower paid by ignoring every request to move up or over. to never be given even a chance. all they say is a lie. Complete lack of growth in the America's all focused in Europe. no sales people in Utah to get even 1 of hundreds of businesses in Utah.

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