Patronising and extreme micro-managers make this an unbearable workplace - Developer Genbook Employee Review

1.0
Aug 9, 2016
Recommend
CEO approval
Business Outlook

Pros

It's not a 'fast paced environment' which could be a pro or con depending on what you like.

Cons

Genbook is run by micro-managers to the extreme who exert too much control over everything, no matter how minor. Very passive aggressive and toxic environment. Ideas and suggestions for innovation are not welcome and shot-down very quickly, then you're reprimanded for not exactly doing as instructed. They don't want employees who are interested in making individual contributions, have discussions or give ideas, just want people to keep quiet and do as they're told, which is why you can hear a pin drop in the office. Not a good vibe at all. Staff are terrified to speak up or step out of line. They have a high turn-over rate which can be seen from searching past employees on Linkedin. They can't keep quality staff for long. It's because there's only so long people will tolerate being patronised, micro-managed and criticised for every breath you take, with not ever a single bit of recognition or even a simple 'thanks' when your hard work is completed. One of the other major challenges comes from working with extremely outdated technology which management refuses to upgrade despite repeated recommendations. There is a general fear of change, so everything happens at a snails pace. The CEO is completely out of touch with his industry but far too narcissistic & arrogant to notice. Treats his employees like they aren't there. He ignores any & all requests from staff. Very old fashioned authoritarian mentality that does not make sense in a small start-up company of 15 employees.

Explore other reviews about Genbook

5.0
Aug 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Great work environment for day to day life

Cons

Distance is an issue when it comes to communication.

1.0
Jul 26, 2018
Recommend
CEO approval
Business Outlook

Pros

- Office is at WeWork in Santa Monica

Cons

- Parking not included, so prepare to spend an additional $250-300 per month - All leads are inbound, yet the leads aren't qualified and not enough to make quota, no one makes 100% quota --> Ask what the closing percentage is (~20%) then the total number of leads per sales rep per month... it won't equal the quota :( - Online scheduling is a feature based space, yet Genbook is significantly behind the tons of competitors out there, so you lose a lot of business - Genbook is more expensive than 95% of the competition, so without all the features, no sales person can overcome those obstacles - Base salary is considerably lower than any other tech company in the area - Main office is in Sydney, so any issues that need to be resolved take way too much time, which means you end up losing business. Not only that but communication is broken and management of the sales team is done by someone 5,000 miles away - Disconnect between the teams at the front lines and Sydney, so unnecessary product features are created by the product team that make no sense - They dont treat their employees very well. Re-neg on agreements they make and break promises of upward mobility and commission, very sketchy

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