A Mission-Driven Company That Truly Values Its Employees - Lead IT Helpdesk Engineer Genea Employee Review

5.0
Jan 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team environment - Everyone I've worked with here is genuinely helpful. When things get busy, people just jump in and help out without any drama. Makes coming to work pretty enjoyable. Solid cross-team setup - We work well with both our US and India teams daily, and the company brings the US team together at the Irvine office a couple times a year. It's nice to actually meet the people you work with face-to-face instead of just over Teams calls. Leadership that makes sense - Our CEO and management team actually follow through on our core values. It's not just for show - you see it in how everyone works together, regardless of their position. Room to grow - I've already seen a few people get promoted or move to different departments that fit them better. Management actually listens when you want to try something new, which is pretty cool. Purpose in the work - It's nice working on something that actually helps solve real problems for our clients.

Cons

I truly don't have anything negative to report

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Genea Response
1y
Thank you for your review! We are happy to hear that you are looking for opportunities to refer friends to Genea. That is the biggest compliment! Thank you for sharing your experience.

Explore other reviews about Genea

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredible momentum, a leadership team that actually "gets it," and a culture that rewards efficiency over just "putting in hours." The shift toward internalizing operations shows a long-term commitment to stability and excellence. Great benefits and a team that feels like a community

Cons

With the rapid growth we’re experiencing, things move incredibly fast. Processes are constantly evolving, so you have to be comfortable with change and a bit of 'building the plane while flying it' as we scale

1.0
Feb 5, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Had some fun culture events. A lot of this companies appeal is the remote work environment. HR was great and always seemed to try to make the employee experience better, but there's only so much they could do when CEO and Board doesn't listen to anyone.

Cons

When I started at Genea years ago they had a great culture and many employees that had been their a long time and those people made Genea what it was. The company started not doing as well financially and the CEO panicked and let go some of the best employees that made Genea what it was. All the decisions are made by the Board and CEO and it is run as a dictatorship by just a couple people that are highly out of touch with the employees and their needs. The employees are no longer put first. There is a lot of talk at monthly townhall meetings about how well the company is doing but come time for employee raises they say they don't have the funds, yet people at the top I heard were still getting significant raises. They did a large layoff and let go so some really high performing people that were great culture adds too. There's a couple great people still here, but other than that the company is really going downhill and losing touch of what made it special (the people).

5
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Genea Response
2y
We are sorry to hear about your negative experience at Genea. We encourage you to reach out to your manager or HR to share more specific feedback so that we can make improvements to better our culture.
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