Pros
Nothing Nothing Nothing Nothing Nothing
Cons
I would not recommend this job to anyone unless you enjoy working in unorganized chaos. Too many red flags that were waving right in front of my eyes but I was down for the crazy ride. From the interview process to the training and the material that was given. Most importantly, the pay is extremely low for the work that is required of you. The only positive that I would say is that if you want to get into the insurance field, work with claims, and assist people with their medical needs internationally then this would be the "perfect" job for you. If you enjoy dealing with a high call volume with customers who are irate 90% of the time and being micromanaged then this could be the right job for you. It gives you a head start on working in this particular field if you're down for working in a chaotic environment. This is a fairly new program within the Blue Cross Blue Shield world and this program needs some tweaks worked out but who am I to call that judgment because I am just a "number" not an employee nothing more, nothing less. The equipment is supplied (that's a nice gesture), and they send you a welcome kit (a bcbs shirt, a cookie, and a coloring book with crayons- Is this a "take your child to work" package? Hm, anyway...) The training is a month which consists of looking at PowerPoint presentations for hrs, hands-on walk-throughs on how to navigate the system (it's helpful to an extent but once you start taking calls it becomes overwhelming) watching those cheesy training videos, training modules (that you'll do on your own for hours-it's best to get a head start beforehand so you can focus on the actual job at hand), working within their salesforce program (plus, 3 other programs that are used-so multiple screens come into play). Plus, they allow you to shadow another specialist. But, the specialist is fairly new so they barely know what they're doing as well, so they get an E for 'Effort'. Here is some information about the training class: First and foremost, I knew something was off about this company because the training class started fairly large. Every day it was like the show Survivor, it kept on getting smaller and smaller. I've been in enough training classes to know that something was not right. I've never seen people quit drastically and so fast. But, I tried to give them the benefit of the doubt. It was a cameras-on training class which they were so imperative about. I felt like the cameras should've been OFF based on the things that I saw during my remote training class. None of the stuff that happened during my training class would've happened in an on-site setting or better yet a professional one. There were people smoking vape pens, doing another person's hair as if they worked in a salon, doing their hair, and sleeping multiple times on camera (I can't say it was due to lack of sleep, medication, or ultimately some "substance"), showing up in robes/pajamas or just having their kids on camera. I understand it's one thing to work from home you want to be relaxed and comfortable but some things are just ridiculous. Why show up in a robe, wearing a bonnet, or just coming however you want to just because you are working in the comfort of your own home? They would complain to those whose cameras were off but had no issues with the other shenanigans. That showed me how desperate of a company they are. I am 100% sure nothing was said because they are BEYOND desperate for workers. I have never been to a job that was so unprofessional as this one. The day consists of answering calls back to back regarding claims, benefit inquiries, or how to get medical assistance. No one really knows what they're doing but people act like it. (Fake it until you can't make it) Nothing about this job would make one want to stay because they are desperate for people. The training class attendees so far have come and gone elsewhere. It was basically like watching the show Survivor. People quit on their own terms, were let go or some probably never showed up after the first few days. They'll threaten you with warnings or termination. They try to instill fear and manipulate people like they can't or won't find better elsewhere. Micromanaging becomes a nuisance. They want to project a warm open-door policy but why would anyone want to accept that exchange when Big Brother is constantly watching you? But, anyone can apply at their own risk. :-)
