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GlassHouse Systems

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Growing pains - Security and Managed Services Specialist GlassHouse Systems Employee Review

2.0
Aug 13, 2020
Recommend
CEO approval
Business Outlook

Pros

- good culture in Sales - EVP is a rockstar - very approachable, empathetic and understanding - some good moves starting in SalesOps, but is long time coming to reality

Cons

- good culture in sales ends there -- the rest of the corporate office is redundant and poisonous - Sales Operations are stuck in the 80s - an awful manual, Excel-based process that ultimately "forgets" to pay commissions - expenses are still paid-out in a physical cheque -- LONG wait to receive - Operations are stuck in the mid-90s - will not fairly pay-out expenses, but expectations for home office work and things like cellular coverage are high - LOW, low pay; i haven't made this little since early 2000s; - Security team management is flaky and unfocused - still is mixed-into sales meetings way more than he should be -- neglects the stuff the Security and Managed Services teams needs - complete lack of cohesion between "Account Executives" and other sales teams; meek attempt at spiffs is the attempt to bridge that - it's really ZERO incentive - Admin tasks for sales team are exhaustive and demanding - takes a lot of time away from actually calling on customers - their view on Security technology is five years old -- needs an evolution, quickly

GlassHouse Systems Response
4y
Thank you for the feedback. It was well received and last year were all addressed. The office is renovated to modern and energetic vibe, the sales opps has been completely revamped with HubSpot implementation that works smoothly, commission plan changed and had accolades from the sales team. We have had 3x growth in recurring revenue in security and Managed Services and continue to grow.

Explore other reviews about GlassHouse Systems

5.0
Jul 11, 2024
Recommend
CEO approval
Business Outlook

Pros

I loved it there you will too

Cons

I wish I got paid more.

1.0
Aug 29, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None to share, this is the worst ran company with just the most abrasive and selfish leaders. Across the board, I've never in my years experienced more nepotism, favoritism, and toxicity in a workplace.

Cons

Where should I start? Don't believe all of the positive reviews - there's a reason that there's an influx of glowing reviews all of a sudden. Leadership in tech team is overrun by bureaucracy and unethical practices. Don't bother going to HR to get support, they're even worse and incredibly incompetent. I regret making the move here and want to warn anyone else thinking of joining. Even if this was the last resort, I would strongly encourage you to look elsewhere.

3
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