5.0
Jul 7, 2023
Current employee
Recommend
CEO approval
Business Outlook
Pros
As assigned, work may include supervising development services related customer service and intake, including establishing staffing levels for phone and in-person service and overseeing cash batching; assisting staff with escalated customer service issues; responding to customers and staff with information; training employees; and developing and implementing operating policies and procedures.
Cons
Incumbents supervise two paraprofessional and support staff including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination.