Customer Service not a priority - Director of Audit HCLTech Employee Review

4.0
May 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Overall the people that work for HCL are extremely intelligent and experienced. If you have a talent and stand out., you will get noticed.

Cons

Too focused on KPI statistics and not the actual work that goes behind it. They try to automate everything regardless of the fact that LOGIC sometimes is critical to the outcome.

Explore other reviews about HCLTech

5.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Cons

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

nothing, really, nothing appears to be functioning in this organization from onboarding over working, billing, offboarding

Cons

I have not been paid for my work after almost 90 days now. There is no formal explanation or refusal, but they are just sitting it out it appears, pocketing the money that has been paid on my behalf by the client.

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