Pros
Ability to work from home. Kind and helpful coworkers.
Cons
The leave and benefits department is turning into a call center which is not how the department was initially marketed in the interview process. Leadership in the department changes every few months which is chaotic. The current department leadership has made comments to their employees that are disparaging, unprofessional, and hurtful, at times openly questioning their qualifications and character. Feedback is not welcomed on department or company wide changes unless it supports management's view. It feels like there will be retaliation if you are not tractable and agreeable. Many people on the team are overworked and chronically stressed out. The quality of work being provided to clients is poor due to the high workload given to each team member and it is disappointing to know that real people who are often dealing with health issues or family crises are being negatively affected by the services falling short. Multiple client complaints and compliance issues occurring leads to a "putting out fires" environment. The team members for the most part are very hardworking and helpful towards each other except for a few that are toxic and thrive off of negativity. Talented and promising employees are getting burnt out and leaving. Communication and training/onboarding are very disorganized which is made worse by the frequent turnover. Benefits are pricy, PTO is not great and you can't take it with you when you leave even if you work the notice period. The company says there is room for growth and internal mobility but these opportunities don't bear fruit. I was really hoping to enjoy working here because of the great things people have had to say about the company but this department just does not live up to it. It's a really disappointing environment especially in light of the company's good reputation in the community.