Best company I have worked for in the Bay - Customer Support Handshake Employee Review

4.0
Sep 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Handshake is the best company I have worked for in the Bay Area in terms of culture. People are genuinely happy at this company, and everyone is friendly and welcoming. I can honestly say that they care about their employees (even contract workers are treated just like everyone else). Overall just a joy to come to work everyday with the people who work here.

Cons

There are many areas where the company can improve efficiency and workflows. It's a startup so there are still things that were built when the company was a handful of people that need to be scaled. I'll also say there are a lot of meetings to encourage culture, but they can feel excessive at times.

Explore other reviews about Handshake

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work at your own pace.

Cons

Task limit when new to project.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

It's flexible and sometimes the money is OK. I got paid most of what they owed me.

Cons

Generally disorganized. The task I was on was one of the more highly paid ones but it was almost impossible to actually do in the allotted time. You aren't supposed to use AI but I think people must. The tasks run far over the time they are supposed to take. The human review system also seemed almost arbitrary. Reviewers did not have the subject matter expertise they claimed to. You will make less than the advertised hourly rate because the tasks routinely take longer than they say they will. If they have averages that are lower, those people are either not submitting accurate hours (there is incentive not to) or are using AI to train AI, which is a bigger problem (but not yours).

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