Customer service - Customer Service Representative HealthPlanOne Employee Review

1.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay, work from home

Cons

Stressful, unrealistic expectations, not concerned over employees health, 48 hr notice needed for sicks days or you get written up, constant micro managing and critique…perform, perform, perform . I realistic expectations

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HealthPlanOne Response
2y
Thank you for taking the time to write a review. We appreciate your acknowledgment of the good pay and the opportunity to work from home. We also understand your concerns about the stress and expectations, as well as the sick day policy. We hear your frustration with the micro-management and pressure to perform, and we want to ensure that all our employees feel supported and valued. We're committed to addressing these concerns to create a healthier and more balanced work environment. If you have any additional feedback or suggestions, please email us at feedback@hpone.com.

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Cons

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1.0
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Pros

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Cons

This is a captive company, once you're in, you're license is trapped and you can't leave or they won't allow you to sell for 180 days. This company recently terminated over 600 people with a bogus reason on why they did it. They also terminated supervisors and many people in leadership left on their own. So many top performers and compliant people were terminated and they had no real reason on why they let everyone go. Everyone was confused. It was a lie. They promised to pay the bonuses that we all made during AEP. I and many others never received our AEP bonuses. They made sure they let all of us go before we were paid out the money they owed us. Now they are ignoring our emails and calls. Several of us are speaking to an attorney to do a class action lawsuit. Not paying us and promised and some are saying the many times they had us completing things while off the clock. Due to them doing a mass termination out the blue and not paid our money it has put so many of us through so many financial struggles, pain, and suffering. Our lawsuit along with so many stories against that company will make them pay us what we are owed and more. We will NOT be ignored!!!

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