Run as fast as you can - Patient Navigator HealthSnap Employee Review

1.0
Oct 1, 2025
Recommend
CEO approval
Business Outlook

Pros

There are no pros to being employed there

Cons

. At first the job started off ok, surprisingly I got 2 weeks of decent training. As the months went by, every month got worse and worse. The metrics they want you to ‘stay within’ is ridiculous and disrespectful. They are never satisfied. Once you show them you are above a certain threshold of metrics, they want MORE and keep raising your bar because you proved yourself. They only want you to take 2- 3 minutes in between patients when you call them. Meaning, they literally want you talking on the phone all day so they could bill patients without loosing a minute because time is money. Fake and full of favoritism leaders… ‘keep swimming’ is their motto. Meaning don’t step away from the computer and if you do, you will be dealt with in a weekly one to one meeting. Supervisors take forever to respond to your messages and it’s your fault if you don’t respond to them in a timely fashion. So backwards. . There’s no real hierarchy. Seems like the company is just owned by a bunch of old friends who give shoutouts to each other. HR doesnt know how to answer basic questions. 1.3 hours of pto? Are you kidding me? They treat you to a gift card once a year instead of increasing pay even though they keep making these “deals” with large health systems. It’s all over their messaging system. Mentally, this is not a healthy environment to work in. If you value your time and hard work, do not apply here.

Explore other reviews about HealthSnap

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing work place for nurses

Cons

Amazing place to work with people

2.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Although HealthSnap offers remote patient engagement and chronic care management, the reality of the role is often overshadowed by the productivity metrics that affect the quality of care. Overall, this role is best approached as a stepping stone rather than a sustainable long-term position.

Cons

This role requires a high amount of documentation and continuous monitoring of performance. Although these expectations are typically manageable, they can get overwhelmed in practice. The workload also tends to increase as additional responsibilities are added to the mix, making the role feel more cumulative. There is a noticeable disconnect between the goal of delivering meaningful, patient-centered care and the operational emphasis on output. Interactions can feel rushed, and maintaining genuine patient engagement becomes difficult when the primary focus is meeting daily quotas. Expectations and workflows can shift frequently, which makes it difficult to develop a sense of consistency or mastery in the role. Even with effort and improvement, it can feel like the standard is constantly moving. This creates an environment where performance can feel uncertain despite strong work.

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