Brutal Company; Opaque Approach; Loyal to None - Anonymous employee Highgate Employee Review

1.0
Aug 25, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice bonus opportunities for exec team; good movement potential within NYC.

Cons

This company has an infamous reputation in the hospitality world that it rightfully deserves. Many of the decisions that are made are often impulsive and short-sighted. The goal is obviously to maximize flow to the bottom but they do it at any cost. They will clearly sacrifice the guest experience to produce a better P&L and maintain their management agreements with one of their many financial or real estate owners. At the same, time they manipulate situations, like purchasing, because it may be in the best interest of Highgate, not the ownership. It is a company that is ruthless in its approach, i.e. closing departments, eliminating employees from directors to line staff in the most callous, indiscriminate way, keeping vendors waiting 90-120 days on payments, and making sweeping changes to the very fiber of hospitality. You can equate the corporate leadership to a group of mercenaries. Lastly, they operate like a secretive intelligence agency almost on a daily basis; especially in the first year of a transition property. Steer clear.

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5.0
Mar 8, 2026
Recommend
CEO approval
Business Outlook

Pros

great company to work for

Cons

none to add here, overall great

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Not applicable , the company’s bad reputation is not just rumors

Cons

This company has absolutely no flexibility for employee requests however you are expected to work 7 days a week , 15-18 hour days. Medical restrictions and disabilities don’t mean anything. No compromise on their part. No recognition, No compensation, No mental health support … They will burn you out, not care how their workplace tactics affect you or your work moving forward. They will then set you up to fail then use it as a reason to start the process of getting rid of you. No empathy for people. They refuse to accommodate requests for certain people but then others, no problem. Discrimination & Favoritism, I have never met a group with such evil intentions. All their claims about employees first are farthest from the truth. They only follow policies when it is convenient for them and depending on who it’s for. It’s all about who you know , not what you know Bottom line - the company is a total scam. The less you do the better. The excuses and practices for over compensating upper management is a joke.

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