Pros
The mission to support vulnerable students is genuinely meaningful and easy to rally behind. A few incredibly dedicated employees on the ground trying to hold things together despite constant leadership turnover and unclear direction.
Cons
The CEO is deeply disconnected from the realities of the business and surrounds herself with a circle of sycophants rather than experienced, independent leaders. Constructive feedback is not welcomed—there’s more interest in loyalty than competence. Customers are an afterthought. Decisions are often made without fully considering the operational impact on schools, caregivers, or the students the company claims to prioritize. When problems arise, leadership is slow to respond or unwilling to take accountability. Disrespect toward long-tenured employees is rampant—especially those with actual expertise in transportation, operations, or education. Institutional knowledge is routinely dismissed in favor of flashy new ideas from people with little real-world experience. The executive team regularly makes tone-deaf, reactive decisions, often based on optics or pressure from investors rather than sound strategy. Culture is heavily performative. While diversity, equity, and inclusion are publicly emphasized, internally there's little evidence of meaningful investment in employee wellbeing or psychological safety. Rapid internal promotions happen for those who toe the party line, not for those doing the real work or raising thoughtful concerns.