Stronger Leadership - Stronger Teams - Customer Care Manager Hosting.com Employee Review

- Decent pay for US staff. However, I was grandfathered in after A2 Hosting's acquisition and rebranding, so this could be different now. - Engaging tasks, variety. - Good for building a resume and getting familiar with common technologies. - Some room for vertical growth (L1-L3), managerial, and product positions.

- Churn and burn of old user base post-acquisition. Many customers will be upset, which makes doing your job more difficult. - Dozens of smaller brands are slowly being assimilated into the Hosting.com, and you will be supporting them too. Complete lack of documentation surrounding most of these brands, tons of tribal knowledge, lack of clear SMEs. You will need to get to know everybody and self-organize. - Several rounds of company-wide RIFs, largely targeting US staff, likely in order to cut costs - Not remote friendly.

Only some people are friendly

This company look good online but reality is very diferent. Work enviroment is toxic and full of stress. Management care more about image than people. In the office many people are very twofaced. They smile and act friendly in front of you, but talk bad behind your back. You never know who you can trust and this make work very uncomfortable. They are asking employes to write positive reviews and then tell them to confirm when done after posting. This make many people very uncomfortable. It feel like they are tracking who post and who not. Many employes afraid if they don’t do it, they can lose job or get punished. If company was really good, they would not need to force workers to write good things. High rating is not real, it is made by pressure. People are scared, morale is low, and trust is gone. I do not recomend working here if you value respect and honest work culture.