Horrible experience - Housekeeper Housekeep Employee Review

2.0
Aug 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Can be convenient if you are desperate to get a job, but do not expect too much

Cons

They don't look out for you. Customers can cancel even when you are right in front of their house. They don't give enough work. It's not reliable. The worst part is that customers can book a cleaning of a 3 bathroom 3 bedroom house (including kitchen an living room) and expect you to clean all that in 2 hours, and if you don't do it you'll get a bad review, which will affect the amount of customers/access to jobs outside of your area. Customers will expect you to do end of tenancy cleaning, in detail cleaning without warning. It's just BAD. Housekeep doesn't care. The training are 2 videos and they will ask you for around 56 pounds prior to signing up (they say that it's for the security check, though I had mine and they still charged me the same amount. They take 50% of all of your earnings and still, whenever they put the money in your account, they'll take another sum of money.

Explore other reviews about Housekeep

5.0
Jul 26, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Enjoy the cleanliness of ones home and the satisfaction of the results

Cons

Times is everything so use it wisely

1
5.0
Mar 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Flexible work, lots of jobs available, you decide on your hours, and the areas you work. Jobs can fit around your priorities eg childcare needs. Everything you need is through the app which is very easy to use and to navigate eg your jobs, location, client details and job reqirements, wages, your ratings, and what you can't find on the app (you'll find almost everything on the app) you can call and speak to the office. You will always receive a notification of the jobs allocated to you the day before, as a reminder. You can see four weeks in advance the jobs allocated to you, so if the unexpected turns up (eg boiler breaks down) you can always book time off to sort out your priorities/book time off for holiday, etc. Office staff are very supportive and accommodating.

Cons

Not many to be honest. The interview process could be improved but my advice to potential housekeepers would be to just be patience until you get through! If you are on a job and you need to speak to the office immediately (eg the advise you need is not on the app) it can sometimes take a little while to get through to the office because they are busy, but they will always conact you back. The next one is not really a con but you must check your app regularly as jobs changes and 'skips' frequently.

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