A bad move - Anonymous employee HungerRush Employee Review

3.0
Nov 22, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I loved my co-workers. We had a strong bond and we had each other's backs (or so I thought). I was allowed to bring ideas forward and have them heeded; and it was a place where I felt valued, until I didn't.

Cons

A LOT of toxic personalities ad tactics were tolerated and even celebrated for a very long tome. So many abusive leaders were promoted with zero consequences. Some of the previous reviewers mentioned the top-heavy nature of the company and I whole-heartedly agree. I was confounded as to why HungerRush was hiring SO many VPs when there were not enough people to actually do the work. Hiring VPs is great if you have the vision and growth to sustain but in the absence of "doers," the environment suffers. In the end, seniority ends up in a "competing match" over who has more authority to be the decision maker. Overall, I was happy at HungerRush until leadership overlooked forward progress and culture in favor of executive-stacking. In a word, I found the culture to be toxic and abusive.

Explore other reviews about HungerRush

5.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team culture Competitive product Collaborative work environment

Cons

The company is undergoing much needed changes to help transform the organization - working at any company undergoing such changes is not for everybody. This isn't necessarily a Con, but for anyone looking to join HungerRush, prepare to roll up your sleeves and get to work.

1.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a job at the very least. Positions outside of customer support have supporting leadership that empower their employees.

Cons

"Directors" of customer support change every few months, typically because the last found a better position. Current management is an absolute mess and squeezes the remaining people that haven't had the sense to quit or find a new job. Pay is positively awful, rate for most positions is roughly 60% below market rate and discussing pay rates is AGAINST company policy. Managers that are part of meetings often joke about the performance of frontline agents BY NAME and group listen to calls said agents participated in. One such manager (a step below the director of support) will gaslight you and everyone around you into getting their way. Customer support is comprised of back to back to back calls all day every single day with no breathing room to work on customer tickets, leading to high customer churn rates and frequent verbal abuse from customers. The assumption is that you can work your tickets between calls, which is never any longer than 5 minutes at a time. Complaints are received as "combative" by support leaders from the top all the way down (director level down to middle management).

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