Think twice - Anonymous employee ICAN Employee Review

1.0
Sep 18, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some really great and dedicated people work here on the provider level.

Cons

Managers are stuck in a circle where they all pat each other on the back about how wonderful they and ICAN are, with total disregard for reality. You’ll notice that the 5 star reviews are from managers and directors. The CEO’s replies to all these reviews show the disconnect starts at the top. People are unhappy here. PTO policy is a joke. They will limit or hold it altogether if they are experiencing financial issues, which is often. Turnover is high. It’s revolving door of staff and clients. Pay is below industry norms. Management doesn’t have a lick of business sense. Most of them are managers by virtue of simply being around the longest. The focus is on $$$ and not on providing the best service. They push reschedules when clients cancel under the guise of therapeutic consistency, but it’s really about recouping lost billable hours. Which is fine, this is a for profit business. But at least be honest about it. I’m looking for a way out because I have serious concerns about the long term future of this company.

Explore other reviews about ICAN

5.0
Apr 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Incredibly talented team of providers across many disciplines! ICAN excels at providing well-rounded therapy for their clients. Healthy company culture, so much passion for what we do! Lots of opportunities for career growth within the company.

Cons

Pay is limited to what insurance is willing to reimburse.

4.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

ICAN Children’s Therapy has been a really great fit for me as a younger clinician who cares about values and growth—not just a paycheck. The work is clearly purpose-driven, and I can see the impact on kids and their families, which makes even the hard days feel worth it. What I appreciate most is it’s normal to ask questions and admit you don’t know something yet, and get support. There’s a lot of informal mentorship through quick consults, debriefs, and shared treatment ideas, so I never feel like I’m on an island. Collaboration across disciplines is real here, and ideas from newer staff are taken seriously, not brushed off because of age or years of experience. The culture is friendly and casual, not really corporate, and people genuinely show up for each other—celebrating wins with kids and checking in after tough sessions. The job is demanding and fast-paced, but leadership is pretty open to talking about burnout prevention and not glorifying it.

Cons

The pace is fast and the work has a lot of emotional load. The clinic is very busy, and as a newer clinician it can be challenging to juggle a full caseload, documentation, and learning on the fly, especially on days with multiple high‑need kids in a row. There are supports in place, but you have to advocate for yourself and set boundaries so you don’t slide toward burnout.

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