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      Get the experience, get out - Client Services IMA Employee Review

      2.0
      Sep 30, 2024
      Client services
      Recommend
      CEO approval
      Business Outlook

      Pros

      - the people - clients for the CV. Do as long as you can to get the names on your CV, then go somewhere that cares about you. - nice office space

      Cons

      - undervalued staff - no work life balance. Working until 7pm is normal and CS team are regularly expected to work on jobs through the night then work the next day. - complete lack of care for staff as people rather than money makers - the board control pay rises and progression. This makes it increasingly frustrating as they don’t know who their employees are. False promises are often made - cliquey and can be nasty. Someone is always the office gossip and it can be extremely toxic.

      avatar
      IMA Response
      1y
      Thank you for your review. We would like to know more about the experience you have had so we can investigate these claims further. Please email peopleteam@ima.global so we can pick up a confidential chat with you?

      Explore other reviews about IMA

      3.0
      Feb 20, 2026
      Mid-weight designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free breakfast bar Free city centre (parking on a first come first served basis) Building is quite cool Free Cake Wednesdays, free hot breakfast sandwiches once a month. Medical benefits through bupa.

      Cons

      Very hard to progress. Can be expected to work long hours. Poor organisation. Too many ‘cooks’

      1.0
      Dec 28, 2025
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the people are ace Decent coffee for a quid

      Cons

      Worst pay Bad work- life balance Culture is invisible Treat people like numbers , they don't care about staff Not sure they know how to run the thing No chance of progressing unless youre buddies with the VIPs Focussing on global domination instead of uk office Trapped in corporate pay review structure constantly

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