Pros
The work itself is good and interesting. Even old techs can learn some new tricks here. Speaking and working with customers is almost always a positive experience.
Cons
During the initial interview, they make it sound like you can have everything you would expect out of a job like this after your first 90 days. Room to grow. This is a big lie. There are very competent techs that have been there for years working 40+ hours a week and they are still tech 1. Full-time status with benefits. There is no such thing as full time here. Everyone works 40 (usually more) hours per week, and yet everyone working those hours is considered part-time. How is that even legal? They never fire anyone from this job, they demoralize you into leaving. The turn over rate is like nothing I have ever seen, yet it is justified by the environment. There is literally always a new training class going on. I am convinced half their business model is to get people to quit so they don't end up excelling to the point of actually treating them as full time, and so they don't have to risk paying unemployment. Case in point: there was a particular individual they wanted gone. How did they handle that? They changed his schedule on his day off and then berated him for missing work and being late. He quite two-days later. I could carry on and on, so I'll just say that this is a place where business ethics go to die. If you get on here you best fly under the radar, do a mediocre job, and learn who to avoid.