DO NOT PASS GO, DO NOT COLLECT $200 - Customer Solutions Specialist Imprint Employee Review

1.0
Sep 13, 2024
Recommend
CEO approval
Business Outlook

Pros

They will pay for your insurance

Cons

You will pay in EVERY other way. We’re talking call center hell. Tell them when you pee, gotta poop, got your period, sneezed and looked away for 5 seconds… They promoted the company as a startup with room to grow. Presented it to me as if with my experience, I could move into leadership in no time but needed to learn the company first. IMMEDIATELY switched up. Application boasted of unlimited time off - DAY ONE was told that ain’t happening and they don’t accept unpaid time off (read that as many times as you need) They spoke of the importance of work life balance but blew my phone up to make up a work day when I was in the middle of a natural disaster and my whole city was out of power. They do not want you to socialize with your coworkers or other departments. Your ideas will be stolen. They play favorites. No one in leadership knows what they’re doing nor do they care how their employees actually feel. Leadership stated that they were excited to see people compete for promotions by way of metrics and not an application process. Even then they hired external acquaintances rather than promoting from within. Every agent is miserable and mentally affected on a daily basis barring the ones who get special treatment. They higher OVERLY qualified people (specifically black and brown people) to talk on the phones with abusive customers and the leads are not interested in supporting escalations. Probably because they are never there. In summary: If you actually care about the next job you take, do not give in to that free insurance.

Explore other reviews about Imprint

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people: The team is genuinely brilliant but also kind and willing to help. Autonomy & ownership: High autonomy and real ownership from day one. If you're a builder who can navigate ambiuity and figure things out without a playbook, you'll thrive. You're trusted to own your work end to end. The mission: Tackling a space that's been dominated by legacy players. It's exciting to build something modern in an industry that's overdue for it.

Cons

If you don't enjoy working through ambiguity, you'll find the environment challenging. Very rarely are things spelled out in a way that can we worked through like a checklist. The pace and volume of work can feel chaotic if you get sucked in to just putting out fires and not building systemic fixes.

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredible group of people working together to build something truly ambitious. Imprint's business model requires high levels of cross-functional coordination across the organization only achievable due to the high-ownership, low-ego folks present on every team. Company culture exemplifies the best of a high-growth technology company; everyone is working together to solve hard problems and enjoy themselves while doing it. The company offers incredible mobility for strong performers looking to scale their role or try something completely new. Leadership team is accessible and is always willing to dive into the weeds of the problem.

Cons

None, incredible place to work.

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