Really Unstable - Good vision - Poor Execution - And one bad founder - Anonymous employee Indix Employee Review

2.0
Sep 12, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team Outings Office is in Ramanjun IT city Hard working employees

Cons

1 of 4 founder is really immature . He follows buzz words around the market and tries to see how can he use it. He finds a area where it can be implemented (irrespective of whether it is required or not). If you don't know scala , you will be labelled as out cast Company doesn't have a single data science engineer, they think buying .AI domain is the only thing which is required to called themselves as AI company Company had a good vision, but they never reached a production ready solution. Company has single digit happy customer(in all 8 year ) Company is looking for a exit with any price . Certain investors have already backed out .

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Indix Response
7y
Dear Indixer, Firstly, thanks for the positive comments on the outings, work place and employees. I believe we truly have a world-class office with rockstar Indixers. I can understand from your comments that you did not have a good experience at Indix. I'd like to clarify and add context to some of the statements you've made, both for yourself and others. 1. As someone who has worked at Indix, you’re aware that people work on challenging problems and cutting edge technology. Scala is definitely one of the languages we've preferred over others, and it is important to become good at Scala in order to work on many of the components at Indix. However, we also use a variety of technologies as can be seen on our Tech Radar. We embrace a number of technologies, despite being a small company, because we are open and encouraging of other technologies and allow engineers to choose what best suits the use case and the platform. Here are a couple of engineering blogposts which explain our thought process around technology choices - https://www.indix.com/blog/engineering/scaling-our-data-platform-using-scala/ https://www.indix.com/blog/engineering/introducing-the-indix-technology-radar/ 2. You are probably aware that a couple of years ago, we changed our approach to data science. We decided to do away with the separation between data science and software engineering. For what we’re building, data science alone is not sufficient. We need to productionize data science models into algorithms that operate at our scale. We decided to invest in hiring and/or training individuals who are proficient in machine learning, software engineering, and data: software engineers who are great at ML or ML engineers who can quickly take their algorithms to production. This bet has worked well for us and has led to significant improvements in all of our ML and AI efforts. 3. Regarding customers and a production-ready platform, it seems like you’ve got your facts wrong. We’ve been around for 6 years, and we currently have over 40 customers, including many Global 1000 companies such as Criteo, CVS, Assurant, KPMG, UPS, and more. Earlier this year, Samsung launched the Samsung Mall, a shopping app powered by Indix, integrated into millions of their phones in India. It is more important to us to have deeply engaged customers as opposed to customers in name only. We had over 60 customers at one point, but over the last 18 months, we decided to focus on larger enterprises that were willing to commit deeply to our platform. 4. About exit and investors, again you are incorrect. We have 3 primary institutional investors: Nexus, Avalon, and NGP. All three are fully committed to our success and have invested in our last financing round. We are focused on building great products and a strong business. Like all startups, acquisition is an option, but only if it makes business sense. 5. We’re very transparent with the team on everything from customer feedback to financials to overall business goals. We update our progress frequently through all-hands, team meetings and leadership updates. We’re transparent about both our successes and our missteps, and we value both of these equally as learning experiences. We value your comments and take this kind of feedback seriously. In general, our team is quite comfortable with differences of opinion. We embrace debate, with the greater good in mind. Your statements about a co-founder seem to indicate personal disagreement and are probably best addressed one on one. This is a team sport, and we will not shy away from doing what is right for our people and our customers, even if it means saying 'no' to a customer or letting go of people who don't fit our culture. Yes, there may be a short-term impact, but it helps us grow stronger as a team and as a company.

Explore other reviews about Indix

5.0
Jan 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Good product, ceo and vision. lot of data and lot of interesting technical problems to solve.

Cons

Sales is slow, some of the quality of the ai is not great

2.0
May 23, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fantastic idea conceived to build great company and own a category. Overall, the company attempts to create a culture and great place of work with job security, fun, longevity

Cons

Many: Failed to meet culture and vision goals. CEO and Founder do not own their lack of execution. Push problems on many others, very sad. Many misses on GTM, Sales, especially marketing. Bad hires in marketing and horrible execution. Not sure what the marketing guy even does. -Lack defined market knowledge -Lack knowledge on intended buyer and how to market and sell to them -Lack product marketing and function aliment with market needs (ROI, PMF, Value Prop...)

4
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Indix Response
9y
Thanks for taking the time to comment. I'm glad that you appreciate the idea and the space that we're going after. What we’re building at Indix is exciting and ambitious. And hard. Being first into a new market brings a lot of challenges across all parts of the business — it’s not easy, but nothing worth doing right ever is. I'm sorry to hear that you feel we’re missing on key parts of the go-to-market and have gaps in marketing. We're creating a new category, so that complicates the job of marketing and the larger go-to-market. On one hand, we spend a lot of effort and time in the long-term activity of educating customers, analysts, and the general public about our new type of offering and the vision of where this space is heading. In parallel, have to constantly hone the messages that clarifies to potential customers exactly how we can help them *today*. This requires a fine balance across all aspects of marketing. And being an early stage company, we make tradeoffs in where we focus our efforts and our marketing spend. While I hear your feedback that we need to do more, I’m feeling very good about the progress from our marketing team. We're producing great content, like deep category reports, that highlights the strength of our product information. And we’re creating a steady stream of content on how commerce is changing with iOT, chatbots, AI, and other advances. As well, more and more of our customers, like RevoLabs and SnipSnap, are working with our marketing team to openly share how Indix is helping them solve their problems. Over the last 6 months, we shifted from being a SaaS company to a Data as a Service company. Change is hard, but I’m extremely proud of how everyone on the Indix team has persevered through the pivot we made after looking at how our customers use our products and what they value. So far, the move seems to be paying off where it matters most — on the customer side.
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