7y
Dear Indixer,
Firstly, thanks for the positive comments on the outings, work place and employees. I believe we truly have a world-class office with rockstar Indixers.
I can understand from your comments that you did not have a good experience at Indix. I'd like to clarify and add context to some of the statements you've made, both for yourself and others.
1. As someone who has worked at Indix, you’re aware that people work on challenging problems and cutting edge technology. Scala is definitely one of the languages we've preferred over others, and it is important to become good at Scala in order to work on many of the components at Indix. However, we also use a variety of technologies as can be seen on our Tech Radar. We embrace a number of technologies, despite being a small company, because we are open and encouraging of other technologies and allow engineers to choose what best suits the use case and the platform. Here are a couple of engineering blogposts which explain our thought process around technology choices - https://www.indix.com/blog/engineering/scaling-our-data-platform-using-scala/
https://www.indix.com/blog/engineering/introducing-the-indix-technology-radar/
2. You are probably aware that a couple of years ago, we changed our approach to data science. We decided to do away with the separation between data science and software engineering. For what we’re building, data science alone is not sufficient. We need to productionize data science models into algorithms that operate at our scale. We decided to invest in hiring and/or training individuals who are proficient in machine learning, software engineering, and data: software engineers who are great at ML or ML engineers who can quickly take their algorithms to production. This bet has worked well for us and has led to significant improvements in all of our ML and AI efforts.
3. Regarding customers and a production-ready platform, it seems like you’ve got your facts wrong. We’ve been around for 6 years, and we currently have over 40 customers, including many Global 1000 companies such as Criteo, CVS, Assurant, KPMG, UPS, and more. Earlier this year, Samsung launched the Samsung Mall, a shopping app powered by Indix, integrated into millions of their phones in India. It is more important to us to have deeply engaged customers as opposed to customers in name only. We had over 60 customers at one point, but over the last 18 months, we decided to focus on larger enterprises that were willing to commit deeply to our platform.
4. About exit and investors, again you are incorrect. We have 3 primary institutional investors: Nexus, Avalon, and NGP. All three are fully committed to our success and have invested in our last financing round. We are focused on building great products and a strong business. Like all startups, acquisition is an option, but only if it makes business sense.
5. We’re very transparent with the team on everything from customer feedback to financials to overall business goals. We update our progress frequently through all-hands, team meetings and leadership updates. We’re transparent about both our successes and our missteps, and we value both of these equally as learning experiences.
We value your comments and take this kind of feedback seriously. In general, our team is quite comfortable with differences of opinion. We embrace debate, with the greater good in mind. Your statements about a co-founder seem to indicate personal disagreement and are probably best addressed one on one.
This is a team sport, and we will not shy away from doing what is right for our people and our customers, even if it means saying 'no' to a customer or letting go of people who don't fit our culture. Yes, there may be a short-term impact, but it helps us grow stronger as a team and as a company.