Heed all of the negative reviews and run - Client Success Manager Influential Employee Review

1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote work environment *Though I will caveat this by saying things will probably change at some point following the disaster that is the Publicis acquisition and the demands of certain accounts. If you're located in a city with Publicis office space, you will most likely be required to go in office at some point. - Likeminded, competent coworkers (for the most part) *Outside of upper management, everyone doing the actual work to keep the company afloat was hardworking, kind, and deserved better treatment.

Cons

I could write a dissertation on how awful of a place this is to work. Before I started this job, I had read multiple reviews citing horrid upper management and borderline abusive working conditions but unfortunately was not in a position to turn down a job. If you are someone thinking about taking a job at this company and value your mental/physical health in any capacity, I urge you to run as far away as possible and find work literally anywhere else. My experience with upper management was horrific and demoralizing. I had a manager who was so cruel and awful to me and the rest of my team that multiple people (including myself) suffered from panic attacks weekly and were forced to take short term leave as a result. HR was made aware on several occasions about this individual's approach to leadership (bullying, straight up calling people dumb, etc.) but did nothing. I assume the lack of action taken to remove this person is/was due to an apathy toward the obvious high turnover environment as well as general laziness/complacency. The effects this company had on me will stay with me for a very long time. This is a place that outwardly presents as employee-first while internally employees are battling blatant toxicity and keeping things afloat with little to no guidance from upper management.

Explore other reviews about Influential

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Super good environment, great intern program

Cons

Remote program, not as engaging

1.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Depending on which pod you're placed in, you'll have the opportunity to work with clients who look amazing on your resume.

Cons

First, the pay is horrible. Second, leadership culture is a major challenge at this company. There is a disconnect between what managers communicate and how decisions are ultimately made at the senior level. In my case, I was told multiple times by my direct managers that I was ready for promotion, but the promotion was declined by senior leadership based on one SVP's internal belief that employees should only receive a limited number of promotions IN A LIFETIME, regardless of individual performance or readiness. There is also a lack of stability in role ownership. During the restructuring, employees were moved across teams and industries without their input or consent, which can completely change career trajectories and make it difficult to build expertise. I experienced this firsthand, having to pivot into a completely different industry without prior discussion. Moreover, the communication skills at this company are awful. Leaders are passive-aggressive, distrustful, and the stories you hear are appalling. Overall, the environment can feel unpredictable and is super discouraging for high performers who are looking for clear growth paths and mentorship.

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