Change Management - Anonymous employee InfoTrax Employee Review

Focused on making clients happy. Creating a communicative manager to employee environment. Keeping up with current tech trends.

Went through a "restructuring phase" but outlook is promising.

Almost everybody who works there is very kind and easy to work with. They have decent benefits, and a nice office space. Middle management is actually stellar, I felt I had a leader who respected and listened to me but when it came to something above them, or in a different area, things often stalled or went nowhere.

The Executive leadership team, and VP team seem to be at odds of where their product needs to go in order to support the industry, While most decisions only come at the end of heated discussions and unwillingness to change or accept how the industry operates. This causes major strain on the employees expected to carry out the work and communicate with customers. This leads to poor morale, and constant feelings of failure. This often get's used as reasoning when the company experiences reductions of force, as customers don't want to stay partnered with a company that can't support their needs or feel that everything is a fight to get complete.